Open ticket online:
- Enter the Helpdesk
- Click on "Open a new ticket"
- Fill out the form in all its parts and click on "Create Ticket"
You can follow in real time the status of your report directly Helpdesk
Spare Parts service:
At EUROMECC, service does not end at the sale of the equipment. The scope of our service is extending beyond selling, installation and commissioning of our plants. It is immediate answer and after sale support and a full range of services that EUROMECC offers to you:
- We will provide you with all the drawings and handbooks of the plant.
- Remote Technical Support Service: after receiving a request for remote assistence, our engineers can remotely connect to your PC and view the screen to directly give you assistance.
- A group of 15 highly qualified and well trained technicians works in order to intervene quickly and autonomously in every geographical area for the prompt resolution of mechanical, electrical and computer matters (only one technician for the resolution of all these problems).
- Spare Parts and Wear Parts: a comprehensive range of spare parts is available for our entire product range. Our product specialists provide assistance and respond instantly.
- Preventive Maintenance: knowing beforehand that service will be needed allows you to schedule downtime and save money with timely repairs. Repairs or retrofit can be accurately anticipated allowing for downtime to be at the most convenient times and at the lowest possible cost.
- Training and Courses: after completion of your plant, we will also train your employees. We believe that work proficiency is depending on a well, comprehensive and understanding technicians.